Operations & Strategy Leader

Olivia Janiak.

A strategic leader specializing in ERP systems, SKU management, and end-to-end supply chain logistics. With over 15 years of experience scaling e-commerce brands and national wholesale programs through data-driven planning and operational excellence.

Olivia Janiak

Current

Director of Operations

15+ Years

Operations Leadership

300+ Partners

National Wholesale Reach

66% Lower

Backorder Reduction

15% Saved

Inventory Efficiency

Professional Summary

Transforming Operational Complexity into Scalable Supply Chain Excellence.

Product operations and supply chain leader with 15+ years of experience across SKU master data, inventory planning, vendor management, product development, wholesale operations, and retail account support. Known for building scalable operational processes across ERP systems, manufacturers, 3PL partners, and marketplace channels.

Combines product sensibility, data discipline, and hands-on execution across jewelry, premium retail, CPG, and wholesale environments.

Core Expertise

A concise view of the operating strengths behind the resume.

Operations Leadership

Scales e-commerce and wholesale programs through ERP implementation, SKU data governance, and automated supply chain workflows.

Product Development

Moves product from concept and market insight through vendor execution, quality review, and launch readiness.

Wholesale Operations

Connects product planning, sales support, inventory accuracy, and customer demand so wholesale programs move cleanly.

Vendor Management

Maintains productive vendor relationships with attention to deadlines, backorders, material quality, and cost awareness.

Inventory Strategy

Uses product performance, budgets, customer purchasing habits, and forecasting to reduce overstock and stock gaps.

Quality Assurance

Protects product presentation and customer trust by catching operational and merchandising issues before delivery.

Current & Selected Work

Snoozy

Jan 2025 - Present

Remote

Snoozy

Current

Director of Operations

ERP SystemsOptimized
Supply ChainEnd-to-End
SKU DataGovernance
3PL FulfillmentManaged

A functional wellness and e-commerce brand specializing in organic, hemp-derived gummies designed to support sleep, mood, and focus.

  • Own SKU master data and ERP product setup, strengthening data governance, product hierarchy, naming conventions, and cross-platform reporting accuracy.
  • Manage end-to-end supply chain operations across procurement, production scheduling, inventory replenishment, manufacturers, and third-party logistics partners.
  • Designed purchasing workflows, inventory controls, and reorder-point strategies to reduce stockout risk and support more consistent demand planning.
  • Direct relationships with contract manufacturers and 3PL providers to improve production visibility, inventory accuracy, and fulfillment performance.
  • Oversee product onboarding, compliance documentation, and replenishment planning for national and regional retail accounts.
  • Manage wholesale marketplace channels, including Airgoods and Pod Foods, covering product listings, order management, and account optimization.
  • Partner with sales, finance, operations, and supply chain stakeholders to streamline processes, support launches, monitor purchasing trends, and maintain vendor account accuracy.
Juliska

June 2022 - Jan 2025

Charleston, SC

Juliska

Product Development and Operations Manager, Capucine De Wulf Jewelry

AssortmentExpanded
Time-to-MarketAccelerated
Ops WorkflowsStreamlined
Vendor QualityHigh

An artisanal home and jewelry house celebrated for its European-inspired craftsmanship and luxury tableware, glassware, and accessories.

  • Managed the product development lifecycle from concept and design through production and delivery, balancing timeline, quality, cost, and market-readiness requirements.
  • Improved product development processes to accelerate time-to-market and support broader product assortment planning.
  • Collaborated across design, manufacturing, sales, and operations to align product development priorities with market demand and customer preferences.
  • Implemented operational improvements across supply chain, inventory management, and order fulfillment to reduce friction and support stronger execution.
  • Managed vendor relationships, negotiated contracts, and sourced materials with a focus on quality, cost effectiveness, and reliable production timelines.
Le Creuset

Aug 2021 - June 2022

Charleston, SC

Le Creuset

Associate Category Manager

GrowthStrategic
ChannelsMulti-Channel
Project TrackingAccurate
Brand IntegrityMaintained

The global benchmark for premium enameled cast-iron cookware, defined by its rich heritage of French culinary craftsmanship and iconic design.

  • Supported category growth across retail, web, wholesale, and consumer service channels through product training, sell-in materials, and product support.
  • Contributed to new product development initiatives designed to meet volume, profit, and brand objectives.
  • Translated retail, ecommerce, and wholesale insights into validated product concepts aligned to strategic portfolio goals.
  • Owned project tracking to monitor production schedules, financial targets, and brand guideline adherence.
  • Supported short-, medium-, and long-term category portfolio planning.
The Cargo Hold

Nov 2015 - Aug 2021

Charleston, SC

The Cargo Hold

Retail Accounts300+
Backorders-66%
Efficiency15% Saved
Vendor Pool16 Accounts

A distinguished member of the wholesale jewelry industry since 1973. Specializing in fine sterling silver and luxury nappa leather for jewelry stores and designers.

Product Development Manager

Dec 2017 - Aug 2021
  • Defined and forecasted product strategy and roadmap for wholesale jewelry designs featured in 300+ retail stores nationwide.
  • Managed quarterly sales forecasting in partnership with owners and founders to set goals, quotas, and product priorities.
  • Built and maintained vendor relationships to support product quality, on-time delivery, and customer order commitments.
  • Developed and maintained budgets that effectively cut spending by 15%, minimized overstock and backstock, and supported timely product delivery.

Inventory Clerk

April 2016 - Oct 2017
  • Ran weekly inventory reports and reconciled physical inventory against digital records using inventory tracking software.
  • Maintained product and supply logs, identified discrepancies, and escalated inventory issues to the executive team for resolution.
  • Presented inventory reports in company meetings and analyzed internal and external logistics processes.

Customer Service Representative

Nov 2015 - April 2016
  • Maintained accurate customer interaction, transaction, comment, and complaint records while supporting positive customer experiences.
  • Helped ensure customer orders were fulfilled accurately and on schedule.
Bevello

March 2015 - Oct 2015

Charleston, SC

Bevello

Stylist

A contemporary women's boutique offering a curated selection of designer apparel and accessories tailored for the modern, fashion-conscious shopper.

  • Organize, delegate, prioritize, meet deadlines and follow-up on all store promotions.
  • Assist with concierge shopping for private guests.
Fresh Produce

Sept 2014 - March 2015

Charleston, SC

Fresh Produce

Sales Representative

A coastal-inspired lifestyle brand known for its vibrant, comfortable, and effortlessly stylish resort wear and accessories.

  • Merchandise Inventory Control to include database management.
  • Managed and coordinated outside sales from phone and internet leads.
Wild Dunes Resort

March 2013 - Oct 2015

Isle of Palms, SC

Wild Dunes Resort

Quality Inspector

An award-winning destination resort managed by Hyatt, offering luxury coastal accommodations, championship golf, and premium hospitality services.

  • Inspect homes (houses, condos and apartments) after cleaning to ensure quality standards have been met.
  • Resolve any conflicts guests had.

Education & Affiliations

Oct 2012 - Sept 2015

The Art Institute of Charleston

B.F.A. Fashion Marketing and Management

2006 - 2009

St. Mary's High School

High School Diploma

Technical & Core Skills

Product OperationsSKU ManagementERP Master DataInventory PlanningDemand ForecastingReplenishment StrategyVendor Management3PL ManagementProduct DevelopmentWholesale OperationsRetail Account SupportMarketplace ManagementCross-Functional Project Management

Philanthropy & Community

Junior League of Charleston

Active Member

June 2021 - Present

Charleston, SC

Charleston Parks

Volunteer

Ongoing

Charleston, SC

Philanthropy & Community

Junior League of Charleston

Active Member

June 2021 - Present

Charleston, SC

External Communications, Leadership Committee, Provisional Member

Charleston Parks

Volunteer

Ongoing

Charleston, SC